Terms & conditions: Let’s talk details

Before we begin

Please read these terms carefully before using our website or booking anything through us. By accessing our site or making a bókun (booking), you’re agreeing to these terms.

We keep these terms as clear as we can because we believe you should always know what you’re agreeing to. It’s basically all the important stuff but written in plain English.

About our role

We’re your local travel companion in Iceland. Travel to Iceland (“We”) is a booking platform (“Website,” “Site”) that connects travelers with independent, local providers of rental vehicles and tours all throughout Iceland. These providers include car rental companies, campervan & motorhome rental operators, tour guides, and activity organizers. (From now on, we’ll call them “Providers”).

Travel to Iceland ehf.

Keflavík International Airport

235 Keflavík (Iceland)

VAT number - 114128

It’s important to note that we don’t own, operate, or control any of the vehicles, equipment, or experiences offered through our website. We’re not a party to the agreement between you and the Provider. Travel to Iceland’s role is limited to facilitating bookings and processing payments on their behalf.

Each Provider is an independent business with its own terms, conditions, and policies. When you book through us, you’re entering into a direct contractual relationship with that Provider. Their terms will apply to your rental or tour, so we encourage you to review them carefully. In the rare case of a mismatch between our terms and the Provider’s, we’ll always apply the version that works best for you.

Our role is to make the connection smooth, clear, and trustworthy. We’re the friendly face that helps you find the right provider and assists you if you need us along the way, but the actual travel experience itself is subject to you and them.

Responsibilities & obligations

Travel involves a few different parties, and it helps to know who’s looking after what before your ferð (trip) begins. Here’s how responsibility is shared between us, you, and the local providers we work with.

What we're responsible for

We take our responsibilities seriously. We're responsible for:

• Making sure the booking process works smoothly
• Clearly displaying prices, policies, and provider information
• Passing your details accurately to the right provider
• Processing payments securely and getting funds to the right place
• Being here to help if something comes up between you and a provider

We choose our partners carefully because we want you to have a góð (good) experience. But please remember we cannot guarantee the accuracy of all information provided by third parties.

What we’re not responsible for

This is where we need to be direct, because it's important you understand the limits of what we can control.

To the fullest extent allowed by law, we disclaim all warranties, express or implied, about our platform and the services or gifts offered through it. We can't guarantee that the Provider information is error-free, that our site will never have hiccups, or that every issue will be resolved exactly as you'd hoped.

More specifically, we are not liable for any damages, whether direct, indirect, incidental, or consequential, arising from or related to:

• Any booking or gift from our platform
• The acts or omissions of any Provider
• Travel disruptions caused by weather, road conditions, or natural events
• Loss or damage to personal property
• Personal injury or death

It means that when you book with us, you're booking with real local businesses that run their own operations. If a campervan breaks down or a tour gets canceled due to weather, the provider terms apply. We'll always do what we can to help you find a resolution, but legally, the responsibility lies with them.

Your responsibilities

To keep things running smoothly (and safely), we ask that you:

• Provide accurate, up-to-date information when booking
• Read all provider terms, policies, and pickup instructions carefully, including age limits, driver's license rules, and any special conditions. Each provider sets their own, and it's up to you to make sure you qualify
• Show up on time for pickups and tours
• Treat vehicles, equipment, and guides with respect
• Comply with all Icelandic traffic laws and safety regulations; it's up to you to know these before driving in Iceland
• Carry appropriate travel insurance that covers your planned activities
• Drive only on roads the vehicle is intended for
• Check road.is and vedur.is daily for weather and road conditions and see if travel is advised.
• Check with the consulate of the country you're visiting for current entry requirements

If you're booking on behalf of others, you're confirming that you have the authority to act for them and that they agree to these terms too.

Booking through us

When you make a booking on our site, here's what happens:

• You choose a rental or tour and complete your payment
• All done! You'll receive your confirmation email and any related documents shortly.

When you complete a booking, you authorize us to charge your payment method for the total amount shown (usually a partial deposit or down payment), including all applicable taxes and fees. Some prices may vary according to availability. Last-minute bookings could modify website prices without previous notification on our behalf.

Your legal agreement for the service itself, be it the car, the camper, or the tour, is directly with that provider. Their terms and conditions apply to your booking, and we strongly encourage you to read them. You'll usually find a link to their full terms during the booking process.

In the rare event that a Provider cannot confirm a reservation due to availability issues, Travel to Iceland reserves the right to cancel the booking within 3 days of your reservation. Travel to Iceland will refund the full amount of the booking fee. Be aware that Providers also reserve the right to cancel or modify bookings in line with their policies or when circumstances beyond their control come into play.

We will send your booking confirmation and any relevant travel documents to the email address you provide when you book. If you do not receive your booking confirmation within 24 hours of making your booking, please contact us.

Payments and pricing

When you book through us, we collect payment at the time of booking. The price you see is the price you pay. Prices, products, and services offered on our site are valid as of the dates shown.

When you book a vehicle with us online, we will charge the booking fee to your credit card. This is usually a small portion of the total rental cost (*). The remainder is payable upon collection, and for most of the vehicles, you can pay the balance by credit card or cash (ISK, EUR, GBP or USD).

(*) The amount varies based on your chosen vehicle.

For customers using AMEX: Not all of our providers take American Express for the outstanding balance. Availability of this payment method varies depending on the selected model.

Currency and conversions

All prices are displayed in the currency you select. Charges are based on the local tariff and currency (ISK) at the time of quoting.

The price you see on our site is converted from Icelandic Króna at the rate we’re working with at the time. Your bank may use a slightly different rate when processing the charge, and some merchants may add a foreign transaction fee. That part is between you and your bank.

Pre-authorizations and deposits

For car and camper rentals, providers typically place a hold on your card at pickup. This is standard practice in Iceland; it's not a charge but a temporary hold to cover potential costs, even if a voucher covers the total cost of the rental.

These include (but are not limited to) extra insurance, parking fines, damages, or any cost incurred during the rental period.

Specific deposit amounts or card requirements can be found on each vehicle during the booking process.

Obvious errors

If a price is clearly wrong, we reserve the right to correct it. Web errors and misprints are not binding. If that happens after you've booked, we'll reach out to you to sort it out.

Tax

Local value-added tax (VAT) of 24% is included in all prices.

Cancellations, changes, and no-shows

Each provider sets their own cancellation policy. You'll see it clearly before you book, and it will also appear in your confirmation.

Some bookings are fully refundable up to a certain date. Others, especially tours that require guides and permits, may have stricter policies. Please read them carefully. In general, unused rental days are not eligible for a refund.

No-shows

If the vehicle can't be picked up or tours can't be enjoyed because of:

• Insufficient documentation
• Failure to provide a valid credit card with enough funds for the deposit
• Not showing up at the specified time and date
• Not meeting the requirements (equipment, clothes, age, etc.)

Refunds won’t be available, and the full-cost amount may be charged.

Modifications

Changes may be possible depending on availability, but please keep in mind that each Provider has their own rules. You'll find the specific terms, including the deadline for changes, in the Provider’s policy during booking. Please read them carefully so you know what’s possible and when.

Our agents can help with modifications at no extra cost, but the final price may change based on what you're changing to, current rates, or how long you're extending.

To cancel or modify a booking, just contact us. We'll pass your request along to the provider and confirm any applicable refunds based on their policy.

Intellectual property

All the content on our site (the words, photos, videos, design, and everything else) belongs to us or to our partners who've generously shared it. Please don't copy, reproduce, or use it without permission. If you'd like to share something you've found helpful, a link back to our site is always welcome.

The images, illustrations, graphics, and visual materials displayed throughout this website are for illustrative and inspirational purposes only. These visuals may include a combination of original photography, licensed stock images, third-party partner content, and AI-generated imagery.

Your content

You can contribute to the site in a number of ways: writing reviews, commenting on articles, using social media, uploading photos, filling out your public profile, and rating other users' contributions (we call this "Your Content").

When you share content with us, you give us permission to use it in a few different ways. This might include displaying it on the site, reformatting it, incorporating it into advertisements or other works, creating derivative content from it, promoting it, distributing it, and allowing others to do the same on their own platforms.

By sharing, you're granting us this permission for any purpose, and you're also letting other users access your content in connection with their use of the site. You also waive any claims around moral rights or attribution.

Reviews

We publish all reviews submitted from verified customers so other travelers can benefit from your experience. By submitting a review, you're giving us permission to publish it, along with your name, on our platform, social media, or partner programs.

We reserve the right to remove reviews that don't follow our community guidelines. Things like profanity, threats, other inappropriate statements, or content that's false or misleading.

What other users share

Our website includes reviews, forum discussions, and other content posted by fellow travelers. This is their experience in their own words, and the views you’ll read don’t necessarily reflect our own. We’re not liable for anything posted in these interactive spaces.

A contribution must not:

• Be defamatory of any person.
• Be obscene, offensive, hateful, or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any copyright, database right, trademark, or any other intellectual property right of any other person.
• Be likely to deceive any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Breach any applicable minor protection laws and regulations.
• Promote any illegal activity.
• Be in contempt of court.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.
• Be likely to harass, upset, embarrass, alarm, or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person.
• Give the impression that the contribution emanates from us if this is not the case.
• Advocate, promote, or incite any party to commit or assist any unlawful or criminal act, such as (by way of e.g. only) copyright infringement or computer misuse.
• Contain a statement that you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation, or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.
• Endanger national security or leak state secrets.
• We have no obligation to post your contributions, and we reserve the right in our absolute discretion to determine which contributions are published on our Website.

Your account

You must be at least 18 years old to use our site or make a booking. When you create an account with us, you're responsible for keeping your login details secure. Please don't share your password, and let us know right away if you think someone else has accessed your account.

Your account is for your personal use only. Please don't impersonate someone else, create an account for anyone other than yourself, use an email address that isn't yours, or create multiple accounts. We reserve the right to close your account at any time.

Winback Contest

Eligibility

• Who Can Enter: Any customer who rented a vehicle or purchased a tour and picked it up during the previous calendar year.
• How to Enter: To enter, tell others about your fantastic experience via email, on Google, Trustpilot, or any other public platform. The review must remain permanently published to qualify.
• Frequency: The contest will be carried out annually every January.

The Prize and Selection Process

• The Prize: One winner will receive a full refund of their entire booking from the previous calendar year. This includes all base rental days and paid add-ons (insurance, extra drivers, etc.).
• Terms: The prize is non-transferable, cannot be exchanged for cash, and is issued only as a contract reimbursement to the primary renter.
• The Draw: To ensure complete fairness, the winner will be selected randomly from all eligible entries using an independent online tool (Random.org). Unverified bookings or deleted reviews are automatically disqualified.
• Notification: The winner will be notified via a public reply to their review or through a direct email if their profile lists one. The winner must contact Travel to Iceland to claim the prize within 7 days of notification. Failure to respond results in immediate forfeiture and a redraw.

Image Rights

• Media License: By entering, participants grant Travel to Iceland a worldwide, royalty-free license to use any submitted review images for marketing, social media, and advertising. Participants warrant they own the images and have permission from anyone visible in them.
• Liability & Changes: Travel to Iceland is not responsible for technical errors or platform outages and reserves the right to modify or cancel the contest if external circum

Promotional Gifts

When you book a rental with us, you get to pick a free perk to level up your trip. Here is exactly how to claim it and what to expect:

• Option 1: Free eSIM (Powered by Hubby) Our third-party partner, Hubby, handles the tech side of things. They will email you all the setup details and activation instructions within 7 days of your rental pickup date.

• Option 2: Kerið Crater Admission Our friendly customer service team will reach out to you via email to handle your ticket reservation. Just like the eSIM, this process can start within 7 days of your pickup date.

Customer Responsibilities:

• Email Monitoring: It is the sole responsibility of the customer to monitor their email inbox, including spam, junk, and promotional folders, for communications regarding these gifts.
• Timely Response: Failure to respond to our queries or provide the necessary data required to complete the setup prior to the rental pickup date will result in the loss of the perk. We accept no liability or responsibility for missed gifts due to unread or unanswered communications.
• Non-Refundable & Non-Transferable: These promotional gifts have no cash value, cannot be exchanged for discounts, and cannot be reclaimed or saved for future bookings if they are not finalized before the vehicle pickup.

Privacy & Cookies

Your use of our platform is also covered by our Privacy and Cookies Policy, which explains how we collect, use, and protect your personal information.

Governing law and disputes

If a disagreement comes up between you and a Provider, we ask that you first try to work it out directly with them. They're in the best position to resolve things on the ground.

If you're not able to reach a resolution, contact us and we'll do our best to help mediate. As a booking platform, we cannot be held responsible for the actions of any rental provider. Our role is to mediate between you and the provider when issues come up related to your rental. Under no circumstances can we be held liable for compensation to the customer.

Icelandic law applies to all agreements made under these terms, including any claims for compensation, whether they're about how compensation is calculated or the legal basis for it. The same applies to claims for damages that fall outside this agreement. If a legal dispute arises, it will be handled in the lessor's (the rental provider's) legal venue.

That said, disputes between customers and rental providers can also be submitted to the Arbitration Committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association for resolution. Any legal proceedings related to these terms or your use of our platform will be handled exclusively in the courts of Reykjavík, Iceland.

Changes to these terms

We may update these terms from time to time, when laws change, when our business evolves, or just when we find a clearer way to explain something. The current version will always be on this page, with the date it was last updated.

If you continue using our site after we post changes, you're agreeing to the updated terms.

We've translated these terms into other languages to make them more accessible, but if there's ever a difference between versions, the original English one is our official reference point.

Still have questions?

If there's anything here you'd like to talk through before you book, during your trip, or after you're home, please reach out to Info@traveltoiceland.is

Takk for reading. Now let's get you to Iceland.